Accounting Career Consultants
Billing Specialist St. Louis, MO
Job Reference: JOB-20285
We are a growing company looking for team members that enjoy helping customers, are comfortable using technology and the internet, and demonstrate personal drive and responsibility.
Our billing services team is responsible for generating monthly bills, coordinating the printing and mailing of bills, and posting payment data to customer accounts provided by the utilities.
Our customer support services team is responsible for responding to customer calls and emails to answer questions about bills or to generate work requests for the operations team in the event of a service disruption and documenting the interaction with the customer.
The Billing Specialist reports to the General Manager and responsibilities are outlined below.
In general, this position is responsible for importing and reviewing meter data, generating monthly bills, coordinating the printing and mailing of bills, and posting payment data to customer accounts provided by the utilities, processing start/stop service forms, and providing monthly reports to management for invoicing of customers.
This is a full-time position. The company hours of operation are 8am – 5pm Central Time.
The company provides a laptop with necessary software to perform the job duties.
This role is responsible for receiving meter reading files from operations, reviewing the files, requesting re-reads from operations, and importing the files into the billing software.
Calculate and apply late fees based on the rules for each utility.
Log in to the bank lock box, download payment data, and apply this payment data to the customer accounts in the billing software. This process is generally known as applying cash.
Process Start Service and Stop Service forms from customers, including generating final bills for customers.
Manage the Discontinuance Process for water and sewer service customers.
Enter returned checks.
Generate work orders using the work order system (currently Utililty Cloud) for operators to obtain final meter readings.
Enter billing adjustments as needed.
Send files to the print/mail partner for monthly bills and shut off letters
Provide monthly billing data files and reports to management
Other duties as requested to support the business
Skills & Experience:
Effective and professional communication skills, both written and oral
Exceptional accounting skills
Strong organizational skills, including the ability to prioritize issues for escalation to management and work on multiple tasks throughout the day
Self-starter able to self-manage time and tasks in this position which includes a high level of independent work
Proficient with Microsoft Office including Excel, Word, Outlook and accounting systems
Ability to work in multiple technology systems to provide service to the customer
Bachelor’s degree in accounting or similar
3+ Years of Experience Competencies
Excellent written and oral communicator
Exceptional analytical skills
High degree of attention to detail
Flexible and adaptable to changing situations
Demonstrates initiative to solve customer problems
Resilient and able to remain calm under pressure
I look forward to assisting you with your search and assessing whether this role could be a good fit for you. Please apply for confidential consideration!
Tel: 314-292-7914 | Email: email@example.com